Privacy Policy

At Long Clawson Pharmacy Ltd, we are committed to protecting your privacy and maintaining the confidentiality of your personal and healthcare information. This Privacy Policy explains how we collect, use and protect your information when you use our website, create an account or access our pharmacy services.

As a registered pharmacy, we handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the professional standards set by the General Pharmaceutical Council (GPhC).

Who We Are

Long Clawson Pharmacy Ltd
The Sands
Long Clawson
Melton Mowbray
LE14 4PA

Phone: 01664 821925
Email: lcmp.admin@nhs.net

We are the data controller responsible for the personal information collected through this website and our pharmacy services.

Confidentiality and Healthcare Data

As healthcare professionals, we have a legal and professional duty to protect your confidentiality. All personal and healthcare information is handled securely and only accessed by authorised members of our pharmacy team when necessary to provide care and services.

We follow strict professional standards and confidentiality requirements as regulated by the General Pharmaceutical Council (GPhC).

What Information We Collect

We may collect the following types of information:

Information you provide directly

Name
Date of birth
Email address
Phone number
Address and postcode
Account login details
Appointment and booking information
Information provided during consultations or enquiries

Information collected automatically

IP address
Browser and device information
Website usage data
Cookies and analytics information

We only collect information necessary to provide safe and effective services.

How We Use Your Information

We use your personal data to:

Provide pharmacy services and consultations
Manage bookings and appointments
Respond to enquiries and provide support
Manage your website account
Process orders and payments where applicable
Improve our services and website
Meet legal and regulatory requirements

We do not use your information for purposes unrelated to your care or our services without your consent.

Lawful Basis for Processing

We process your personal data based on:

Providing healthcare services
Your consent
Fulfilling contractual obligations
Legal and regulatory requirements
Our legitimate interests in operating and improving our services

Healthcare information is handled with additional safeguards.

How We Store and Protect Your Information

Your information is securely stored using appropriate technical and organisational safeguards.

Our website is hosted by Wix, which provides secure data storage and encryption. Access to your personal information is restricted to authorised staff who require it to perform their duties.

We take reasonable steps to protect your data from loss, misuse or unauthorised access.

Sharing Your Information

We do not sell your personal data.

We may share your information where necessary with:

Healthcare professionals involved in your care
Website and IT service providers
Payment processing providers
Regulatory bodies such as the General Pharmaceutical Council where required
Legal or regulatory authorities where required by law

All data sharing is carried out securely and only when necessary.

How Long We Keep Your Information

We retain personal information only for as long as necessary to:

Provide pharmacy services
Meet legal and regulatory requirements
Maintain healthcare records where applicable

When information is no longer required, it is securely deleted.

Your Rights

Under UK data protection law, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data where appropriate
Restrict or object to processing
Request transfer of your data
Withdraw consent where applicable

To exercise these rights, please contact us using the details above.

Our website uses cookies to improve functionality and understand how visitors use the site. You can manage cookie preferences through your browser settings.

Third-Party Services

We use trusted third-party providers, including Wix, to operate our website, booking systems and account management. These providers process data securely on our behalf and in accordance with data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

If you have questions about this Privacy Policy or how your data is handled, please contact:

Long Clawson Pharmacy Ltd
The Sands
Long Clawson
Melton Mowbray
LE14 4PA

Email: lcmp.admin@nhs.net
Phone: 01664 821925